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Privacy Policy

We are aware that in order to use your data, we must earn your trust. For this reason, and as a measure of transparency in compliance with data protection laws (GDPR and LOPDGDD), our personal data protection policy describes how we use information about our customers, subscribers, potential clients, and contact persons. This update is part of our ongoing commitment to transparency regarding how we process and protect your data.

Who is responsible for processing your data?

Identity: BURBUR PET CARE, S.L. – Tax ID: B06797971
Address: ULAB Business Center, Plaza San Cristóbal, nº 14 – 03001 Alicante (Spain)
Phone: +34 965 287 260
Email: info@burbur.pet

What is the purpose of processing your personal data?

At BURBUR PET CARE, we use your data for different purposes, detailed below:

Sales and customer management – to process your purchases and maintain customer relationships
We process the information provided by our customers to properly manage purchases, process orders, handle shipments, and issue invoices. We also use it for administrative, accounting, and tax management.

Customer service, promotions, and advertising – to respond to inquiries and present offers and updates
We use your contact details and information about your purchases and preferences to determine which offers and updates may be of interest to you and to contact you accordingly. We may also use your personal data to create individual customer profiles using statistical methods. As a result, you may receive personalized communications related to BURBUR PET CARE products and services.

Subscriptions – to provide information related to our company
Through our website applaws.pet, phone calls, emails, or forms, we collect your contact details to send newsletters and updates. We may also contact you via phone or SMS.

What is the legal basis for processing your data?

The legal basis for processing your data as a customer is the existence of a contractual relationship that must be properly managed by BURBUR PET CARE.

Processing related to subscriptions and advertising is only carried out with your prior consent.

How long will we retain your data?

Your personal data will be kept for as long as necessary to fulfill the purpose for which it was collected. If your data is used for multiple purposes requiring different retention periods, we will apply the longest applicable period.

Access to your data is limited to authorized personnel who need it to perform their duties.

  • Contractual purposes: Data will be retained during the contract period and for five additional years.
  • Marketing purposes: Data will be retained for up to two years after your last consent, unless you withdraw it earlier.
  • Legal obligations: Certain data must be retained according to applicable laws (tax, commercial, etc.).

How have we obtained your data?

We collect your personal data in various situations:

  • When you contact us via our website or customer service channels
  • When you purchase or contract a product or service
  • When you participate in marketing campaigns or promotions
  • When third parties share your data with your consent

Our services are primarily intended for adults. We only process data of individuals aged 16 or older. Data from minors will be deleted.

What information do we collect about you?

We may collect the following data:

  • Contact and identification data: name, address, phone, email
  • Sales information: purchase history and commercial data
  • Preferences: preferences and feedback
  • Website usage: data collected via cookies (see Cookie Policy)

We do not process special categories of personal data.

How do we protect your data?

We apply technical and organizational security measures to ensure the confidentiality, integrity, and availability of your data.

Access is restricted to authorized personnel. However, absolute security in internet transmissions cannot be guaranteed, although we apply all reasonable measures.

Will your data be shared with third parties?

Your data will not be shared with third parties unless:

  • You give explicit consent
  • It is required by law

We do not transfer data internationally, but we may work with service providers who process data on our behalf.

What are your rights?

You have the right to:

  • Request access to your data
  • Obtain a copy of your data
  • Correct inaccuracies
  • Request deletion
  • Withdraw consent
  • Object to data processing

To exercise your rights, contact: info@burbur.pet or +34 965 287 260.

If you are not satisfied, you can file a complaint with the Spanish Data Protection Agency: www.aepd.es

Legal basis for data processing

  • Your consent (GDPR Art. 6.1.a)
  • Contractual necessity (GDPR Art. 6.1.b)
  • Legal obligations
  • Legitimate interest

Company Contact Details

BURBUR PET CARE, S.L.
ULAB Business Center
Plaza San Cristóbal, nº 14
03001 Alicante, Spain
Phone: +34 965 287 260
Email: info@burbur.pet